Last Updated: March 2025
At CrusaderAV, we are committed to delivering your orders as quickly and efficiently as possible. Please read our shipping policy carefully to understand our processes and expectations for order fulfilment.
1. Order Processing Time
- Orders are processed within the same working day (excluding weekends and holidays) after payment confirmation.
- You will receive a confirmation email with tracking information once your order has shipped.
- Processing times may vary during peak seasons or promotions.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
|
Shipping Method |
Estimated Delivery Time |
Cost |
| Standard Shipping | 2-3 business days | Calculated at checkout |
| Express Shipping | Next day delivery | Calculated at checkout |
| International Shipping | Varies depending on location | Calculated at checkout |
Note: Delivery times may vary due to factors beyond our control, such as customs delays or courier disruptions.
3. International Shipping & Import Duties
- We offer international shipping to select countries.
- Import duties, taxes, and customs fees are the responsibility of the customer. These charges vary by country and are determined by your local customs office.
- CrusaderAV is not responsible for any additional customs charges incurred upon delivery.
- If a package is refused due to unpaid customs fees, shipping costs will not be refunded.
4. Tracking & Order Status
- Once your order has shipped, you will receive a tacking number via email.
- You can track your order using the provided tracking link.
- If you experience any issues with tracking, please contact our support team at sales@crusader.co.uk
5. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses
- Certain products may have shipping restrictions based on location or local regulations.
- If we are unable to ship to your address, we will notify you and issue a refund..
6. Lost, Stolen or Damaged Packages
- CrusaderAV is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local courier.
- If your package arrives damaged, please contact us within 2 working days with photos, and we will assist you in filing a claim with the carrier.
7. Contact Us
If you have any questions regarding our shipping policy, please reach out to us sales@crusader.co.uk