Refunds & Returns

At Crusader AV, we aim to make returns as straightforward as possible. Please read the information below carefully to understand your rights and our process.

Returns Eligibility

• Items must be returned usused, in their original packaging, and in a resaleable condition
• Returns must be requested within 14 days of receipt, unless otherwise agreed
• Some items may be non-returnable, including special-order products, bespoke items, or software once opened

If you are unsure whether your item is eligible for return, please contact out team before sending anything back.

Faulty or Incorrect Items

If you received an item that is faulty, damaged, or incorrect:

• Notify us as soon as possible after delivery
• We may arrange a replacement, repair, or refund depending on the issue
• Faulty items may be tested before a refund or replacement is issued

Refund Process

• Refunds will be issued to the orginial payment method
• Processing times may vary depending on the issue
• Delivery charges are non-refundable

How to Request a Return

Please contact our customer services team with:

• Your order number
• Product details
• Reason for return

📞 +44 (0)115 940 5550

Delivery Information

Delivery timescales shown are indicative only and may vary depending on stock availability, location, courier service, or external factors such as weather conditions

Working days exclude Saturdays, Sundays, and Bank Holidays

All larger orders require a signature on receipt. We are unable to deliver to PO Box addresses.

Order may be delivered in one or multiple consignments

We use DHL as our trusted carrier

Mainland UK Delivery

• Delivery service is available to all Mainland UK addresses
• Some large or bulky items may be delivered via palletised delivery, which can take up to 48 hours
• Longer lead times may apply for oversizd items - we will notify you if this affects your order

Republic of Ireland Delivery

Due to varied delivery costs, we strongly recommend contacting our sales team to confirm charges before ordering.

Please note:

• Online delivery charges to the Republic of Ireland may not always be accurate, particularly for large or heavy items
• Palletised delivery may take 48 hours or longer
• Delays may occur due to adverse weather conditions

📞 Please contact our sales team to confirm delivery costs before ordering

Northern Ireland Delivery

Delivery charges to Northern Ireland can vary significantly depending on item size and weight. 

Please note:

• Online delivery charges may not be accurate, especially for bulky items
• Some items may require palletised delivery
• Weather conditions may cause delays

📞 We recommend contacting our sales team to confirm delivery charges before placing your order

Scottish Highlands & Channel Islands

Delivery services and charges may differ from Mainland UK

Please contact out customer services team for:

• Delivery availability
• Accurate pricing
• Expected lead times

European & International Delivery

We offer delivery to European and international locations, subject to question

Please note:

• Online delivery may not be accurate for international shipments
• Customs duties, taxes, or imort charges may apply and are the responsibility of the recipient
• Delivery times vary by destination

📞Please contact our customer services team for a delivery quote before ordering